Hannah C. is the Top EMD Performer!

Every year, HCFA recognizes one of our outstanding dispatchers with the prestigious Top EMD Performer of the Year Award. This award is given to the individual who demonstrates exemplary skill, accuracy, and dedication in Emergency Medical Dispatch (EMD).

What is EMD? Emergency medical dispatch (EMD) is a systematic program of handling medical calls for assistance. Trained telecommunicators use locally approved EMD guide cards to quickly and properly determine the nature and priority of the call, dispatch the appropriate response and give the caller instructions to help treat the patient until the responding EMS unit arrives.

The recipient is chosen based on performance scores calculated throughout the year and is announced during National Public Safety Telecommunicators Week (NPSTW). This honor stands as a testament to the excellence and professionalism of those who serve on the front lines of emergency response.

Congratulations Hannah, thank you for remaining dedicated and focusing to providing the best response to your community!

Hannah C. with other HCFA staff members to celebrate her Top EMD Performer Award